Your platform isn't under-reporting. It's silently writing off revenue you already earned.
Every fitness chain we audit has the same blind spot: a billing system that records what was charged, not what was lost. The number below is the one your auditor finds. Your platform never showed it to you.
Three numbers in. The leak in your business out.
Total paying members across your chain. Frozen and lapsed memberships excluded.
Blended monthly value across membership tiers. Take annual revenue ÷ 12 ÷ active members.
Industry benchmark sits at 5–7% for fitness. If you don't know yours, that's the leak.
Methodology: (Active members × failed-payment rate × avg monthly value × 12) — modeled against published recovery benchmarks from subscription billing platforms (Dec 2025–Mar 2026). Recovery rate calibrated for fitness decline patterns.
A finance dashboard built for the questions your board will ask.
Not a BI tool. Not a billing log. A working surface that maps directly to the language a CFO uses with their auditor, their CEO, and their board.
Revenue Control Room
Live · 14 clubsLast reconcile · —:—
Net new revenue
- INV-8421M. Alvarez$129recovered
- INV-8419T. Okafor$189attempt 1
- INV-8416J. Park$99attempt 3
- INV-8412C. Bauer$249attempt 2
Where the recovery actually comes from.
A failed card on day one is a different conversation than a failed card on day fourteen. ClubONE knows the difference. The retry sequence adapts to decline reason, member tenure, payment instrument age, and historical recovery patterns — not a fixed schedule.
Charge attempt fails. Member tagged in DLQ with reason classification.
No member notification. 23.6% recover here, before anyone sees it.
Timed to historical success window for this card type. Schedule, not blast.
Soft email + SMS to member with one-tap update link. Tone: helpful, not collections.
Member services flag raised. Manual recovery campaign initiated.
Membership state transitions. Recovery analytics fed into next cycle's logic.
Three questions. Three honest answers.
You've probably been pitched five fitness platforms this quarter. The questions below are the ones that decide which one ends up in production.
The math runs both ways. Switching has a cost. Staying has a bigger one — and it compounds. Every quarter on a platform that can't retry, can't reconcile, and can't tell you what's at risk in the next 90 days is another quarter your write-offs grow faster than your top line.
Nothing customer-facing. We run a 30-day parallel cycle before cutover — your existing platform stays the system of record while ClubONE shadow-bills against the same data. CFO sign-off is required to move from parallel to live. Day 90 is the first real run. Not day 1.
Because if it slips, the retainer is refunded. Built into the design partner agreement. Every milestone has a date and a refund clause. The migration playbook is already written for every major legacy fitness platform. Your data shape is not a surprise to us.
Take this to your CEO. Take this to your board. Take this to your auditor.
A one-page brief — your member count, your average value, your specific annual leakage, and the 90-day plan to close it. Designed to be forwarded internally without a sales call attached.
Generate my one-pager →